At Colis Jackpot, we are committed to ensuring our customers’ satisfaction at every step of their purchase. If, for any reason, you are not completely satisfied with your purchase, we are here to help with our simple and transparent return policy.
General Return Conditions
Return Window: Products can be returned within 14 days of receiving the order. Please note that returned items must be in their original condition, unopened, unused, and in their original packaging with all tags attached.
Excluded Items: Opened packages are excluded from the return policy.
Return Process: To initiate a return, please contact our customer service at colisjackpot@gmail.com. You will need to provide the order number of the item you wish to return.
Our team will then provide you with a return authorization number and detailed instructions for the return process.
Please note that return shipping costs are the responsibility of the customer.
Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the error is on our part.
Refunds
Once we have received and inspected the returned item in good condition (unopened package), we will process the refund within 10 business days.
The refund will be issued to the original payment method used for the purchase, unless otherwise specified by the customer.
If the item does not correspond to the shipment (e.g., weight or package contents), the company reserves the right to refuse a refund.
Exchanges
We do not offer direct exchanges.
Customer Service:
Our customer service team is available to answer any questions you may have regarding returns and to provide any assistance you may need. You can contact us via colisjackpot@gmail.com during our regular business hours.
At Colis Jackpot, we strongly believe in transparency and strive to make the return process as simple and hassle-free as possible for our customers.
Thank you for your trust and continued support.
Delivery Time: 10-12 business days
Endless Surprises: Order and discover numerous surprise boxes.