FAQ

Anyone can buy a mystery box, within the limits of legality. This increasingly popular concept attracts the curious, bargain hunters and those who like the surprise aspect.

Yes, it is entirely possible to find counterfeit products in NPAI packages.

Yes, it is entirely possible to find major brand products in mystery packs or NPAI packages.

We've noticed that some of your packages have been opened by European customs and logistics providers. This is a standard procedure to check for items that might not meet European safety or quality standards.

An NPAI parcel is a package returned to the sender because the recipient couldn’t be located at the specified address. These parcels may contain a wide variety of items that could not be delivered to their final destination. They often originate from major players like Amazon or luxury brands in Europe, and may include beauty products, home or garden items, high-tech gadgets, tableware, branded shoes, toys, games, decorative objects, car parts, branded clothing, and more.

Our NPAI parcels are sourced from various logistics partners across Europe who consolidate and resell undelivered parcels. They typically consist of undelivered merchandise, unclaimed deliveries, or shipments with incorrect addresses.

All our items are new and in good condition. However, some products may have minor defects. We do not open the parcels, but based on extensive customer deliveries, we can guarantee 99% satisfaction with the parcel contents.

Parcels are pre-packed, and their contents are random. You purchase the parcel as-is, with no option to select specific items.

Due to the unique nature of each NPAI parcel, all purchases are final and non-refundable. We encourage customers to review our Terms and Conditions.

Delivery times vary depending on your location in Europe and the chosen delivery method.

Parcels are generally shipped within 5 to 6 business days after your order. They are trackable via our partner, Mondial Relay.

As parcels are sold as-is, we cannot provide guarantees on the products. However, we strive to ensure that parcel descriptions are as accurate as possible.

You can reach us via email at colisjackpot@gmail.com. Our contact information is also available in the “Contact” section of our website. Our team is dedicated to responding promptly to all inquiries.

There are a thousand reasons to lose a parcel: an untraceable address, a torn label, a move, an unclaimed parcel, or one not retrieved by the sender… “There are tons of them that have been sitting for years in warehouses across France or Europe.” But since the anti-waste law, AGEC, of February 10, 2020, their destruction has been prohibited. (It is understood that for marketplaces like Amazon, unsold products, returns, and goods not retrieved by manufacturers—often based on the other s

Frequently asked questions by many customers We source directly from major logistics companies and European sorting centers (hubs or processing bases), generally based in Germany, a global hub for parcel transportation.